Reference

How 22gk Handles Your Personal Information

This privacy policy explains exactly what data we collect when you open and use your 22gk account, how we store it, and what rights you hold over it.

Account data kept securebKash, Nagad, Rocket payment data protectedYour rights clearly statedNo data sold to third partiesContact us to request changes

Explore the Lobby Read FAQ

What Information We Gather and Why

22gk Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect your name, email address, phone number and the payment method you register — whether that is bKash, Nagad or Rocket. We record transaction references tied to each deposit or withdrawal so we can resolve any payment query you raise.

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Device identifiers, browser type and session logs are captured automatically when you access the lobby; this helps us detect unusual login attempts on your account. If you contact support, that conversation is stored against your account record. We do not collect data beyond what we need
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to operate your account and process your payments. Your bKash, Nagad or Rocket wallet number is stored in encrypted form and is never displayed in full on our interface. We retain transaction data for as long as required by applicable financial record-keeping obligations, after which it
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is deleted. Use of this platform is subject to your local law and eligible regions; if your jurisdiction restricts this type of service, you are responsible for understanding those restrictions before proceeding.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption across account data and payment records. Cookies on our site track session state and login status — they do not track you across third-party sites. You can clear cookies through your mobile browser settings at any time without losing your account. Retention periods vary: account profile data is held while your account is active, and transaction logs are kept for the period required under applicable rules.

Encrypted Storage Account credentials and wallet references — bKash, Nagad, Rocket — are stored with encryption. We do not log full wallet numbers in plain text anywhere in our system.

Cookie Use Session cookies keep you logged in and remember your lobby state. We do not use cookies to sell your behaviour to advertisers or share it outside 22gk.

Data Retention Active account data is held while your account remains open. After account closure, data is deleted or anonymised once mandatory retention periods under applicable rules have passed.

Requesting Changes You can ask us to correct, export or erase your personal data. We verify identity using your registered phone number or linked wallet before actioning any request.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, correct inaccurate details or ask us to delete your account record, reach out through any of the channels below. We aim to respond to data-related requests within a reasonable time. Have your registered phone number or bKash, Nagad or Rocket wallet number ready so we can verify your identity before we process any changes.

Live Chat Start a chat from the account dashboard. Quote your registered number so the support team can pull your data record immediately.

Email Support Send your data request to our support address. Include your full name and the payment method linked to your account for faster verification.

In-Account Help Log in, open the Help section and submit a data request form directly. Responses are sent to your registered email address.

Common Questions About Your Privacy at 22gk

These are the questions we hear most often about how 22gk handles personal data. If yours is not here, contact support through live chat or the in-account help form.

We store your name, phone number, email and your linked payment method — bKash, Nagad or Rocket. Transaction references and session logs are also kept for account security and dispute resolution.

No. Wallet numbers are stored in encrypted form. Support staff see only a masked reference, enough to verify a transaction without exposing your full wallet number.

Yes. Contact us via live chat or email with your registered phone number. We verify your identity first, then prepare and send your data record to your registered email address.

Submit a deletion request through the in-account Help form or by emailing support. Once we verify your identity, we action the deletion and confirm by email, subject to any mandatory retention periods.

We do not sell your data. We share it only with payment processors — such as the networks that operate bKash, Nagad and Rocket — strictly to process your transactions.

After closure, we retain transaction records for the period required under applicable financial rules, then delete or anonymise the data. Your active profile is deactivated immediately on request.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 22gk Handles Your Personal Information

Data Handling, Cookies and Account Security

How to Reach Us About Your Data

Common Questions About Your Privacy at 22gk

01 What personal data does 22gk store when I open an account?

02 Is my bKash or Nagad wallet number visible to your staff?

03 Can I request a copy of all the data you hold on me?

04 How do I ask 22gk to delete my account data?

05 Does 22gk share my data with third parties?

06 What happens to my data if I close my account?

Privacy Policy

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